Terms of Service

These Terms govern the use of the Baby Flow baby-tracking application and the related website (https://babyflow.studiohwi.kr) provided by the operator, and set out the rights, obligations and responsibilities of the operator and users, along with other necessary matters.

1. "Service" means the Baby Flow mobile application and website provided by the operator, and every feature offered through them.

2. "User" means a person who agrees to these Terms and uses the Service.

3. "Account" means the status granted by the operator that identifies a user and allows them to use the Service; users sign in with an Apple, Google or Kakao account.

4. "Records" means all data a user enters or uploads to the Service, including baby information, activity logs, photos and notes.

5. "Family" means the set of users who share access to one baby’s records, formed through an invitation code.

6. "Paid Service" means the subscription product ("Pro") the operator provides for a fee.

7. "Free trial" means a period during which the Paid Service may be used free of charge.

1. The operator publishes these Terms where users can easily see them, on the initial screen of the Service and on the website (https://babyflow.studiohwi.kr/terms).

2. The operator may amend these Terms to the extent that doing so does not breach applicable law, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilisation and Information Protection.

3. When the operator amends these Terms it will announce the amendment together with the current Terms, stating the effective date and the reason, at least 7 days before that date. Where the amendment is unfavourable to users, it will be announced at least 30 days in advance and notified individually by in-app notice or email.

4. If a user does not object before the effective date of the amended Terms, they are deemed to have agreed to them. A user who does not agree may terminate the agreement by stopping use of the Service and deleting their account.

5. Matters not provided for in these Terms, and the interpretation of these Terms, are governed by applicable law and commercial practice.

The operator provides the following services.

1. Recording and reviewing baby-care activities: feeding, pumping, solids, sleep, diapers, growth, medication, temperature, bath and notes.

2. Quick entry from home-screen widgets and the lock screen.

3. Sharing and real-time syncing of records between family members through invitation codes.

4. Statistics, growth charts and predictions of the next feed and sleep window (Smart Flow) derived from the records entered.

5. Notifications, handover report generation and data export.

6. Other services determined by the operator.

1. The operator may change all or part of the Service in line with the contents of the Service and operational or technical needs.

2. Where the contents, method or hours of the Service change, the reason, the changed contents and the date of provision will be announced in the app or on the website at least 7 days beforehand. Material changes unfavourable to users will be announced 30 days beforehand.

3. The operator may suspend the Service temporarily where any of the following applies: maintenance, inspection, replacement or failure of equipment; loss of communications; power failure; failure of third-party services such as cloud providers or app stores; or force majeure such as a natural disaster or national emergency.

4. If the operator permanently discontinues the Service, it will give at least 30 days’ notice and explain how users can export their records. Users of the Paid Service will be told how to obtain a refund for the remaining subscription period in accordance with each store’s policy.

1. A user enters into the service agreement and registers an account by signing in with an Apple, Google or Kakao account.

2. The Service is available only to people aged 14 or over. Applications from anyone under 14 will not be accepted, and an account confirmed to belong to a person under 14 may be deleted.

3. Users must register with accurate information and are responsible for managing their account and sign-in credentials. Accounts may not be transferred or lent to third parties.

4. A user who becomes aware that their account has been stolen or is being used by a third party without authorisation must notify the operator immediately and follow the instructions given.

Users must not do any of the following.

1. Misappropriate another person’s information or register false information.

2. Enter or store, without authorisation, information about a child for whom they are not the guardian.

3. Alter information posted in the Service, or transmit or post information other than that determined by the operator.

4. Infringe the intellectual property rights of the operator or a third party, or harm their reputation.

5. Reverse-engineer the Service, access it in bulk by automated means, or otherwise interfere with its normal operation.

6. Any other act in breach of applicable law or these Terms.

1. When a user creates and shares an invitation code, the person who enters that code can view and add records for the baby concerned.

2. The user decides who receives an invitation code and how widely it is shared, and is responsible for the consequences of that sharing.

3. A user may cancel an invitation or revoke a family member’s access at any time.

1. The Pro subscription is offered as a monthly or annual product, and payment is taken through the App Store or Google Play from which the app was downloaded. The operator does not hold users’ payment method details.

2. The subscription price and currency are those displayed in each store, and the amount shown in the store at the time of payment is the final amount.

3. Subscriptions renew automatically. Unless cancelled at least 24 hours before the end of the current period, a subscription renews on the same terms and at the same price, and the renewal charge is taken from the user’s payment method within 24 hours of the end of the current period.

4. The annual product includes a 7-day free trial. Unless cancelled at least 24 hours before the trial ends, it converts automatically into a paid subscription and is charged. A free trial is available once per account or store account, and any unused part of the trial is forfeited when it converts to a paid subscription.

5. How to cancel — iOS: Settings › Apple Account › Subscriptions. Android: Play Store › profile › Payments and subscriptions › Subscriptions. Cancelling at any time is possible, and Pro features remain available until the period already paid for ends.

6. When a subscription is cancelled or expires, ads reappear and Pro-only features become unavailable, but the records the user entered are not deleted.

7. If the operator raises the subscription price, it will give 30 days’ notice before the new price applies, and users may cancel before it takes effect.

1. Under Article 17 of the Act on Consumer Protection in Electronic Commerce, a user may withdraw their subscription within 7 days of paying for the Paid Service. Withdrawal may be restricted where Article 17(2) of that Act applies, for example where the user has already used the Paid Service within that period.

2. Because payment and refunds are handled entirely by the App Store and Google Play, refund requests must be made directly to the relevant store under its refund policy and procedure. The operator has no power to cancel or refund a payment made through a store.

3. How to request a refund — Apple: select the purchase at reportaproblem.apple.com. Google Play: use play.google.com/store/account/orderhistory or the order history in the Play Store app.

4. If you have applied to the store for a refund, it was refused, and you believe your statutory right of withdrawal has been infringed, contact the support page with your payment receipt and the operator will review the store’s handling and provide the assistance needed.

5. No charge is made if you cancel during the free trial.

1. Where a minor under the age of 19 pays for the Paid Service without the consent of their legal representative, the minor or their legal representative may cancel that payment under the Civil Act.

2. Cancellation must be requested through the App Store or Google Play where the payment was made, and the store may require supporting evidence such as proof of the family relationship.

3. Cancellation may be restricted where the minor paid with property their legal representative allowed them to dispose of, or where they used deception to make the operator believe they were an adult.

1. The records a user enters or uploads to the Service belong to that user. The operator processes them only to the extent needed to provide the Service (storage, syncing, backup, calculating statistics, producing predictions and displaying them on screen).

2. The operator does not use users’ records for marketing purposes or sell them to third parties. The processing of personal data is governed by the Privacy Policy.

3. Intellectual property rights in the software, design, trade marks and copy of the Service itself belong to the operator or the rightful owner, and users may not reproduce, distribute or create derivative works from them without the operator’s prior written consent.

4. Users may download their own records at any time using the export feature in the app.

1. The predictions (Smart Flow), statistics, growth charts and notifications the Service provides are reference information calculated from the records the user entered. They are not a medical diagnosis, treatment, prescription or advice.

2. The Service is not a medical device under the Medical Devices Act and is not intended to diagnose, prevent or treat any disease.

3. Always consult a doctor or other medical professional about your baby’s health, feeding volume, growth and medication. In an emergency do not rely on the Service; contact 119 or a medical institution immediately.

4. Notifications may be delayed or fail to arrive depending on the state of the device, the power-saving policy of the operating system and network conditions, so they must not be relied on as the only means of tracking time-critical events such as medication.

1. The operator is released from liability where it cannot provide the Service because of force majeure, such as a natural disaster, national emergency, loss of communications, or the failure of third-party services including cloud providers and app stores.

2. The operator is not liable for loss caused by the user (loss of a device, careless management of sign-in credentials, inappropriate sharing of invitation codes and the like).

3. The operator does not warrant the accuracy of the records a user enters or that predictions based on them will prove correct.

4. Nothing in this Article excludes liability for loss caused by the operator’s wilful misconduct or gross negligence, or any other liability that applicable law does not permit to be limited.

1. A user may terminate the service agreement at any time through Settings › Account › Delete account in the app, and can follow the guidance at https://babyflow.studiohwi.kr/account/delete on the web.

2. Deleting an account removes the profile, baby information, activity records and uploaded photos without delay, and they cannot be recovered. Baby records shared by several guardians are retained while at least one guardian remains.

3. Deleting an account does not cancel an active subscription. Subscriptions must be cancelled separately in the App Store or Google Play; if they are not, charges may continue after the account is deleted.

4. The operator may terminate the service agreement after prior notice where a user materially breaches Article 7 or breaches applicable law. In urgent cases notice may be given after termination, and the user may object to it.

1. The operator runs a contact route on the support page in order to take account of legitimate opinions and complaints from users and to compensate for any harm caused.

2. Disputes between a user and the operator are to be resolved by mutual agreement in the first instance; failing agreement, a user may apply for mediation to the Consumer Dispute Mediation Committee of the Korea Consumer Agency or to the Electronic Commerce Mediation Committee under the Act on Consumer Protection in Electronic Commerce.

3. These Terms and the use of the Service are governed by the laws of the Republic of Korea.

4. Any lawsuit arising from use of the Service is to be brought before the court having jurisdiction under the Civil Procedure Act.

Business name: [사업자명] · Representative: [대표자] · Business registration number: [사업자등록번호] · Mail-order sales registration number: [통신판매업신고번호] · Address: [주소]

Service name: Baby Flow · App identifier: dev.hwiveloper.babyflow · Website: https://babyflow.studiohwi.kr

For questions about these Terms, payments or use of the Service, please use the contact route published on the support page (https://babyflow.studiohwi.kr/support).